Frequently asked

Collection shoes within three working days. A made-to-measure pair, six weeks from the measuring appointment.

Yes, in five working days, with duties prepaid.

A tracking number reaches you the same day the box leaves the workshop.

The size guide on each product page gives length in centimetres. Between two sizes, take the smaller: leather stretches, it does not shrink.

Six weeks from measurement to box, and two more if the leather is cordovan.

Bring it back. We widen it on the last at no charge within the first ninety days.

Free for owners of house shoes, once every eighteen months.

Once every ten wearings. Too much cream smothers the leather rather than feeding it.

Upper and lining, yes. The insole is bark-tanned as well.

Within thirty days, provided the shoes were worn indoors only.

To the same method of payment, within five working days of the box reaching us.

No. They pass straight to the payment provider and never touch our servers.